Otipo is an online staff scheduling solution for call centers which schedule is done every week, or bi-weekly.

Specific features for call centers and helpdesk teams:

Intuitive weekly view
Call-Center specific templates for easy start - 24x7 or 2 shifts per day
Employees can enter their preferences every week
Advanced scheduling engine creates the schedule automatically, taking into consideration your preferences
Share the burden of third shift using the built-in rotation rules
Intuitive manual scheduling gives you full control on scheduling results
Publish the schedule in a single click - on the web or via e-mail
Mail and SMS reminders
Weekly and Monthly summary reports
Define over time hours and export per-employee summary to Excel for payroll calculation

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