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Call Centers

Sales and Service. Your two main missions.

Otipo™ Pulse is built on a shift-scheduling platform (yours or ours), and captures regular, ongoing input from employees and managers to provide real-time, actionable insights so you can make better business decisions.

  • The result:
  • Reduced turnover
  • More productive employees

Customer satisfaction is closely linked to the quality of the interaction with your call center team,
therefore the success of your business depends on each representative's performance.
An effective representative must stay alert at all times, and be pleasant and helpful to your customers. And, of course, they must have a clear grasp of the relevant business information and use it wisely.

Employee turnover is costly – in addition to the direct expense of finding and absorbing new employees (advertising the job, interviewing candidates, training new hires, and so on), the quality of service often suffers as a result of employee turnover.
Newer employees are typically not as effective as their experienced counterparts, their conversations often run longer, and they are more likely to make mistakes.

Otipo’s scheduling and analytics solutions [link to solutions page] can help reduce the high rate of turnover associated with shift-based work.
Otipo provides a direct user-friendly interface between all employees and the organization, enabling staff to indicate their preferred working time as a basis for weekly shift scheduling.

The result is a schedule that makes every effort to match as many of the employees’ requests as possible, as fairly as possible, through objective implementation of the organization’s shift allocation policy.

Otipo also provides a direct line of communication between employees and the organization, with active involvement in the scheduling process helping to promote the employees’ loyalty to the organization.

Benefits for your call center:

Increased employee satisfaction, which translates into reduced turnover, lower costs, and increased customer satisfaction.

Otipo™ Pulse offers an online solution to reduce turnover

based on intelligent analysis of various data relevant to personnel
currently employed in the organization

  • Increase employee satisfaction
  • Reduce attrition rates
  • Maximize potential
  • Improve team work
  • Engage employees
  • Control labor costs
  • Ultimately increase profits

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